Frequently asked questions about
shop and products

Discover the answers to the most frequently asked questions about OPCosmetics: products, orders, shipments and hair care advice.
Find the info you are looking for right away!

01. Order

how to buy online

Visit the product pages of the items you want to purchase
Add them to the cart; you can also manage the quantity of each product from there
Enter your details to register and complete the order
Once the order is completed, you will receive confirmation via email: make sure to enter a valid address!”

What does it mean when the order is complete?

It means that it is ready to be shipped.

What does it mean when the order is pending?

It means that we have received your order, but we are waiting for the bank to confirm the money transfer. As soon as we receive this confirmation, we will proceed with shipping your order.

Can I cancel the order?

If you need to cancel an order, you can contact us via chat or through the contact form. Alternatively, call 095 0935093 to get in touch with our Customer Service and request modifications or cancellation of the order.

Is it possible to make a return?

Certainly! Once you receive your order, you have 14 working days to change your mind. Contact us by phone or through the designated form on the website. It is essential to use the original packaging to exercise your right of withdrawal and obtain a refund on your purchase

What is the wishlist?

All registered users can have their own wishlist. If you like a product and don’t want to lose track of it, add it with a click, and you’ll always have it at your fingertips. Adding a product to the wishlist does not obligate you to purchase it: it’s just a convenience for you! It can also help you quickly find an item you want to repurchase.

I am a new customer; is a discount possible on my first purchase?

Subscribe to the newsletter, and you will receive a welcome discount code for your purchases

Do you have a physical store?

No, our products can only be purchased online in our shop or at certified salons

02. Shipping

How does shipping work?

Shipping in Italy is free for purchases over €29,90 and is carried out with TNT courier. Below this threshold, you will see a charge of €6 in your cart.

Shipping within Europe, outside of Italy, has a cost of €16.00 on all orders received.

You will receive a confirmation email after placing your order and another after it has been dispatched. The second email will contain a tracking link that allows you to follow the shipping of your package step by step.

If you have not received your order, you can contact us at +39 095 0935093 or write to us through the contact form.

Please enter a valid address!

Do you ship internationally?

At the moment, in addition to shipping throughout Italy, we only ship to: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Germany, Estonia, Ireland, Greece, Spain, France, Croatia, Cyprus, Latvia, Lithuania, Luxembourg, Hungary, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Finland, and Sweden.

What is the minimum purchase amount?

None! Add to your cart everything you desire, regardless of the cost. However, in Italy with a minimum spend of only €29,90, you won’t have to pay for shipping costs, meanwhile, shipping within Europe, outside of Italy, costs €16.00.

What are the delivery times?

Once the order is fulfilled, delivery within Italy will arrive within 5 business days (excluding weekends and holidays), while for other European countries outside of Italy, delivery will take approximately 10 days (excluding weekends and holidays).

Can I have the tracking code?

At the time the shipment is picked up by the courier, you will receive an email with all the details, including the tracking code. For further information and clarifications, contact us at +39 0950935093 or through the contact form

I would like to pick up the package myself at the post office. Can you hold it for me?

Yes. Please contact our customer service on WhatsApp

03. Checkout

I’m completing the purchase, but the discount code is not being applied. Why is that?

The discount code applies to all items at the listed price for sale on the site. Therefore, all promotional items, clearance items, and/or discounted items, as well as kits that include multiple products, are excluded.

How can I pay for my order?

On the OP Cosmetics online shop, you can pay with the most common credit cards, including rechargeable or prepaid cards such as Visa, Mastercard, Postepay, and American Express. We also accept payments via PayPal or bank transfer in advance

Can I pay on delivery?

We are sorry, but payment on delivery is not available

04. Products

How can I tell if the product I purchased is genuine?

We at OP|COSMETICS can guarantee 100% authenticity ONLY for products purchased from our e-shop. We cannot guarantee the same for products purchased elsewhere.

What product can I use to neutralize the yellow tones in my hair?

Use the OP|BLONDE masks or our OP|BLONDE No-Yellow products

My hair is very damaged; what can I use?

OP|BLONDE REPAIR SERUM N°3 penetrates deep into the hair, repairing the areas damaged by aggressive treatments thanks to the innovative HSP3complex molecule. Additionally, being enriched with hyaluronic acid and collagen, it leaves the hair soft and easy to manage during styling.

04.1 OP|BLONDE

I am a private customer; can I purchase the kit with OP|BLONDE Serum N°2?

Yes, you can find it on our online shop. Visit the OP|BLONDE page to view all available products

Can OP|BLONDE products be used only on blonde hair?

No, OP|BLONDE is a complete line of products, solutions, and specific treatments created to restructure the hair fiber, nourish, and restore wellness and beauty to dull, lightened, colored, and blonde hair.

Can I use OP|BLONDE Serum N°3 during pregnancy and breastfeeding?

Yes, because OP|BLONDE REPAIR SERUM N°3 is paraben-free, so it is safe to use during pregnancy

Could OP|BLONDE damage my hair?

No. OP|BLONDE works within the hair fiber, repairing areas damaged by aggressive treatments

Does OP|BLONDE effectively repair damaged hair?

Can I use OP|BLONDE Serum N°3 even if I have never used OP|BLONDE Serum N°1 and N°2?

Absolutely yes!

How do you use OP|BLONDE Serum N°3?

It’s very simple.

Follow these steps: apply a walnut-sized amount of product to damp hair, towel-dried. Leave on for a minimum of 10 minutes. Rinse thoroughly with water. Proceed with shampoo, conditioner, and styling as usual.

How long should I leave OP|BLONDE Serum N°3 on?

You can leave OP|BLONDE REPAIR SERUM N°3 on for a minimum of 10 minutes, but a couple of hours is better. In general, the longer it stays on, the better

How often can I use OP|BLONDE Serum N°3 on my hair?

You can use OP|BLONDE REPAIR SERUM N°3 once or twice a week.

How often can I use OP|BLONDE Serum N°2 on my hair?

Once a week.

04.2 Blendor Maks

Do Blendor masks cover gray hair?

BLENDOR masks cannot cover gray hair, as they are color enhancers that refresh and recharge the color, intensifying its tone.

How long does the effect of BLENDOR masks last?

From 4 to 10 shampoos.

Could BLENDOR Colour Refresh masks ruin the hair color or not wash out completely?

No. BLENDOR colored masks are restructuring masks made with colored pigments. These pigments provide a ‘temporary reflection’ to the hair that will gradually fade in 4 to 10 shampoos, until the hair returns to its original color or to the color it had before applying the mask.

How often can I use BLENDOR masks?

Once a week.

Can I mix BLENDOR masks?

Absolutely yes! All BLENDOR pigmented masks can be mixed together to create infinite shades of color.

Can I mix Blendor masks with OP|BLONDE?

Absolutely yes! All Blendor pigmented masks are mixable with OP|BLONDE professional products.

Can BLENDOR masks lighten hair?

No! They are color-enhancing masks, so they revive the highlights and refresh the color.

Can I apply BLENDOR on hair that has never been colored?

Yes, they also work on natural hair

Can I use BLENDOR masks during pregnancy or breastfeeding?

Yes, as long as it is not applied to the scalp.

04.3 CURLY AND FRIZZY HAIR

I have curly hair; what products can I use?

The CURL PERFECT ECRU NEW YORK line is perfect for you!

My hair often frizzes; what can I use?

OP|BLONDE MINERAL LEAVE IN, used before styling, will help you say goodbye to the much-dreaded frizz effect!

I have oily hair; what can I use?

SEA CLEAN SHAMPOO and PROTECTIVE SILK CONDITIONER are the products for you. They are super lightweight and suitable for frequent washes. And if you want a balsamic scrub shampoo, you can use Scrub Shampoo OPCARE

05. News

Is there a way to stay updated on all the news from OPCOSMETICS?

Just subscribe to the newsletter to receive all the news and offers from OP Cosmetics in advance via email. It’s completely free and worry-free: we will never be intrusive.

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Frequently asked questions about shop and products

01. Order

02. Shipping

03. Checkout

04. Products

04.1 OP|BLONDE

04.2 Blendor Maks

04.3 CURLY AND FRIZZY HAIR

05. News

the exclusive OP|Cosmetics lines

our toll-free numbers

Subscribe to our newsletter

Newsletter

Frequently asked questions about
shop and products