Privacy Policy

NOTICE ON THE PROCESSING OF ONLINE CUSTOMER PERSONAL DATA PURSUANT TO REGULATION (EU) 2016/679 (“GDPR”)

1) DATA CONTROLLER
Opcosmetics s.r.l, registered office: Via San Giacomo, 7 – 95122 Catania (CT) – VAT No.: IT05274050870 – Email: servizio.clienti@opcosmetics.com – Tel.: +39 095 0932569

PERSONAL DATA PROCESSED
Personal details. Contact details. Purchase details. Browsing data (see Cookie Policy available on the Opcosmetics website homepage www.opcosmetics.it).

1.1 PURPOSES OF DATA PROCESSING:
– Purchase of goods or services online
– Registration on www.opcosmetics.it; participation in any loyalty programs and/or storage of data in the company’s CRM system
– Activation of any requested exclusive services (gift cards, order tracking, wishlist, satisfaction guarantee)
– Participation in contests, events, lotteries, loyalty programs, online and social media initiatives.

Customer service, complaint management (servizio.clienti@opcosmetics.com).

LEGAL BASIS FOR PROCESSING:
Performance of a contract in which you are a party.

DATA RETENTION PERIOD:
For the duration of the contract and, after termination, for the standard 10-year statute of limitations.

1.2 PURPOSES OF DATA PROCESSING:
Compliance with applicable national and international legal requirements.

LEGAL BASIS FOR PROCESSING:
Necessity to comply with legal obligations.

DATA RETENTION PERIOD:
As required by law (10 years for administrative and accounting purposes).

1.3 PURPOSES OF DATA PROCESSING:
If necessary, to establish, exercise, or defend the Data Controller’s rights in legal proceedings, including extrajudicial debt recovery.

LEGAL BASIS FOR PROCESSING:
Legitimate interest (judicial protection).

DATA RETENTION PERIOD:
In the case of legal proceedings, for the entire duration of the litigation, until all appeals are exhausted.

1.4 PURPOSES OF DATA PROCESSING:
Direct marketing purposes: for example, sending promotional and commercial communications related to services/products offered by the company, or event notifications, using automated contact methods (such as SMS, MMS, email, social networks, instant messaging apps, push notifications) and traditional methods (such as operator calls and traditional mail); customer satisfaction surveys, market research, and statistical analysis.

LEGAL BASIS FOR PROCESSING:
Consent (optional and revocable at any time).

DATA RETENTION PERIOD:
Personal details and contact information: until consent is revoked.
Purchase details: 7 years from the collection of each data point.

1.5 PURPOSES OF DATA PROCESSING:
Communication/transfer of data to Salone Facile srl, a company linked to Opcosmetics s.r.l, to allow these companies to carry out marketing activities (e.g., sending promotional and commercial communications related to services/products offered by these companies, or notifications of company events using automated contact methods such as SMS, MMS, email, social networks, instant messaging apps, and traditional methods like operator calls and postal mail), as well as market research and statistical analysis regarding their products.

LEGAL BASIS FOR PROCESSING:
Consent (optional and revocable at any time).

DATA RETENTION PERIOD:
Until consent is revoked.

1.6 PURPOSES OF DATA PROCESSING:
Profiling purposes: analysis of your preferences, habits, behaviors, and interests, including through the use of cookies (e.g., browsing analysis, monitoring selected products and virtual carts—see the cookie policy on the homepage of OP Cosmetics’ website www.opcosmetics.it) to send you personalized commercial communications, targeted promotional actions, offers, and services tailored to your needs/preferences.

LEGAL BASIS FOR PROCESSING:
Consent (optional and revocable at any time).

DATA RETENTION PERIOD:
Personal details and contact information: until consent is revoked.
Purchase details: 7 years from the collection of each data point.
Once the above retention periods have passed, the data will be destroyed, deleted, or anonymized.

MANDATORY DATA PROVISION
Personal and contact details are necessary to enter into contractual relationships.
For browsing data, see the Cookie Policy on the homepage of the Opcosmetics website www.opcosmetics.it